Returns & Exchanges

Our Commitment to Your Satisfaction

At Home Furniture Store, we’re dedicated to helping you create the home of your dreams. We understand that sometimes furniture may not work perfectly in your space, which is why we’ve created a straightforward returns and exchanges process. Just as we protect your privacy with care, we handle your returns with the same level of attention and respect.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days from the date you receive your furniture. This gives you ample time to ensure each piece fits perfectly in your home and meets your expectations.

Conditions for Returns & Exchanges

To be eligible for a return or exchange, your item must meet the following conditions:

• Item must be in original, unused condition
• All original packaging and tags must be present
• Assembly-required items must be unassembled
• No signs of wear, damage, or alteration
• All hardware and accessories included

Return & Exchange Process

Step 1: Submit Your Request

Within 15 days of receiving your order, submit a return or exchange request using the template below and email it to our customer service team.

Step 2: Approval & Instructions

Within 24 hours (during business days), our team will review your request and email you:

• Return authorization number
• Shipping instructions and return address
• Return shipping label (if applicable)

Step 3: Package & Ship

Carefully repackage the item in its original packaging with all included materials. Include the return authorization number on the outside of the package.

Step 4: Processing

Once we receive your return, we’ll inspect the item and process your request within 3-5 business days.

Return Shipping Costs

Return Reason	Shipping Responsibility	Notes
Customer Change of Mind	Customer pays return shipping	Original shipping fees non-refundable
Damaged or Defective Item	Home Furniture Store covers return shipping	We provide prepaid return label
Wrong Item Shipped	Home Furniture Store covers all shipping	We arrange pickup at no cost to you

Refund Information

Refund Processing Time

Once we receive and inspect your return, refunds are processed within:

• Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days
• PayPal: 3-5 business days

Note: The time it takes for the refund to appear in your account may vary depending on your financial institution.

Refund Amount

Refunds will be issued to the original payment method used for purchase. The refund amount includes the product price minus:

• Original shipping charges (for change of mind returns)
• Return shipping costs (if applicable)
• Any restocking fees for large items

Exchange Process

For exchanges, we’ll ship your new item once we receive and process your return. If the exchange item costs more, we’ll contact you to arrange payment for the difference. If it costs less, we’ll refund the difference.

International Returns

As we serve customers worldwide (excluding some parts of Asia and remote areas), international returns follow the same process but may have additional shipping considerations. Contact our team for specific international return instructions.